Quality Assurance

Rodwell Farm is inspected on a regular basis

Rodwell Farm Nursing Home is committed to running the home in the best interests of the residents. The Home has been established with a quality orientated approach to the business with a high degree of quality awareness developed through all levels of staff training and management. To this end a pro-active approach is taken to introduce quality systems that incorporate audits and feedback so that every part of the home and its services can be evaluated to ensure improvements are continuous.

Quality Standards

Investors in People - Our staff are our most precious resource and the training and development of our people is paramount.  We are therefore delighted to have achieved the Investors in People award, demonstrating our commitment to supporting and training our team.

Resident-Centered Care Home Standard  - this year we also achieved the Resident-Centered Care Home Standard, following a programme of activity that included residents, relatives and staff.  This has resulted in friends and relatives of our residents being more involved in the life of the home with regular meetings throughout the year.

ISO 9001:2008 – The home is registered under ISO 9001:2008, the internationally recognised standard.  The standard provides a framework for managing and improving our quality system.

Monthly external audit

Each month a Quality Consultant visits Rodwell Farm Nursing Home to audit all areas of the home. A sample of residents, relatives and staff are interviewed and their views noted. The auditing includes a review of resident falls, accidents and weights. All information is collated and used as a basis for the monthly management meeting when any concerns can be addressed. In addition to the daily reporting by carers in each resident’s care plan, a monthly review of all care plans is undertaken by the Manager.

A contract is in place with an external company to inspect and advise on all aspects of Health and Safety.

Our complaints procedure is clearly shown in the Service Users Guide and an “open door” policy is held by the Manager.

Rodwell Customer Satisfaction

Confidential survey to find out how we are doing

A Customer Satisfaction Survey is carried out twice a year by Laing & Buisson, a specialist independent research organization.  Views regarding the standard of care are ascertained anonymously and audited for comparison with other nursing homes.  Results are notified to the home.  Suggested areas for improvement are examined and an improvement plan implemented.

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